12.1. If, in connection with the Agreement for the purchase of a machine or mechanical, electrical or electronic equipment, the Buyer has purchased related services, including e.g. installation, commissioning, training or handling of the FAT for the integrator, Palcut shall provide these services in accordance with the Agreement and the provisions of this paragraph 12. For the sale and delivery of the purchased services, section 2, paras 13, 14, 17, 22, 23, 24 and 25 of these terms also apply.
12.2. Palcut’s indication of delivery times for the services shall not be binding unless expressly agreed between the parties. Palcut makes reservation for delays due to delivery problems that prevent timely delivery, regardless of the reason for these. Palcut thus also reserves the right to postpone and reschedule delivery. Palcut shall not be liable for any losses that the Buyer may incur as a result of delays in delivery.
12.3. Palcut shall be liable for any damage to the product and to the Buyer’s property caused by Palcut’s negligence in the performance of the services. However, Palcut’s liability shall be limited to the agreed price for the service in question.
12.4. The Buyer shall be obliged, free of charge, at the right time and in the correct manner:
12.4.1. to make the installation site accessible to Palcut’s staff with all facilities, as described by Palcut or as otherwise reasonably expected by Palcut, to enable Palcut to commission and perform services without interruption,
12.4.2. to provide Palcut with information that Palcut reasonably requests and that is relevant in relation to Palcut’s performance, or which may otherwise be necessary for Palcut to fulfil its obligations under the Agreement,
12.4.3. to otherwise actively assist Palcut in any way that is reasonably necessary for the uninterrupted performance of the services,
12.4.4. to make electricity available and personally ensure that trained personnel connect delivered products to the Buyer’s power supply where this is necessary in order to connect the equipment correctly.
12.5. If the Buyer does not fulfil its obligations pursuant to para. 12.4, the Buyer must indemnify Palcut for all resulting additional costs and expenses. Palcut has the right to postpone delivery of its services, without this having any effect on the complaint period stated in para. 7.2 of these terms and conditions.
12.6. If the Buyer wants to complain about Palcut’s services, this must be done immediately after the service has been completed. If this does not happen, the Buyer waives its right of complaint.
12.7. If Palcut deems the service to be inadequate, Palcut may, at its discretion, choose to perform the services again in accordance with the Agreement or refund the price for the services proportionately.
12.8. Unless otherwise stated in the Agreement, the Buyer shall be invoiced separately for the costs of transport, food, lodging and other accommodation expenses for Palcut’s staff when Palcut performs purchased services.