Germany’s Knüppel Verpackung, an industrial packaging business, has been a retailer of Palcut since 2005. The partnership between the two is as strong and solid as a Palcut sheet dispenser – and, according to Knüppel, the reliable quality of the machines means that customers never experience problems when they have an in-house sheet dispenser from Palcut.
“We are a team,” begins Marcel Müller, Head of Product Management at Knüppel, when he is asked to say a few words about the collaboration with Palcut. “It’s a really solid partnership, where we are in contact almost every day and over time have developed a secure and loyal relationship,” Marcel continues.
For Marcel Müller, flexibility and being able to move quickly is something he values highly in a partnership – together with quality, on which it all depends in the end. “There are a whole lot of competitors within the packaging industry, so quality and know-how are absolutely essential,” he says.
5 things that make Palcut a good business partner
There is no doubt that the collaboration between the two companies is a win-win for both sides, and it does not take long for Marcel to list five good reasons why Palcut is worth doing business with:
1) They are flexible.
2) Their products are of high quality.
3) The communication is great.
4) The response time is always short, so we never have to wait long for answers when we have questions.
5) Their professional support-and-service setup cannot be matched by any of our other partners. No matter what happens to a machine, it will be back up and running again in no time.
You can also just ask Knüppel’s customers if you are in doubt as to whether you want to invest in a sheet dispenser. “It is the same song every time,” says Marcel with a laugh, “A Palcut machine keeps running, running and running.” In eight years, Knüppel Verpackung has only had two service cases with a Palcut sheet dispenser, which is far above the standard of other similar machines, which develop problems over time. As Marcel Müller says, “Once a Palcut machine runs, it runs and just keeps on running.”